Privacy Policy

This Policy applies to https://checkr.com (the “Site”), regardless of how you access it. Checkr may provide you or others with certain information services through its application programming interface (API) or this Site (each, a “Service”). Regardless of how you access the Services, this Policy applies.

Our Services involve certain personal information, whether processed online or offline. By “personal information,” we mean any information that identifies you, such as your first and last name, address, email address, and telephone number.

The information we collect depends on the type of relationship you have with us. We intend to collect personal information only from those with the following relationships with us:

If you are a Worker, the following policies explain how your personal information is processed depending on your role:

For Workers who are Checkr employees, our internal Employee Privacy Policy is available on Confluence. It also covers personal information about your dependents or beneficiaries if you enroll them in company benefits. You may share the Employee Policy with them so they understand how their information will be processed.

If you are a Guest, please read our Guest Privacy Policy.

Although we might provide links to unaffiliated websites, this Policy does not apply to your use of those sites. If you follow links to such sites, we recommend that you review their privacy policies since they might be different from ours. Checkr is not responsible for unaffiliated sites’ privacy or data security practices or policies.

Relatedly, Checkr might use chatbots or other communication tools at certain locations on the Site to facilitate interactions between you and Checkr. Because Checkr uses vendors to provide these services, those vendors might record and store any information you disclose to them through those services. Therefore, that information is subject to those outside vendors’ privacy policies. Checkr is not responsible for those outside vendors’ privacy policies or practices.

The California Consumer Privacy Act (CCPA) and similar state privacy laws give you rights over your personal information. If you live in a state with those kinds of privacy laws, we describe the rights you might have in Section 6. That said, those rights do not apply to all types of information we handle.

For example, when providing our Services, we process the following types of information:

Because those laws and rules apply instead, the CCPA and similar state privacy laws generally do not apply to that information.

To illustrate, if you sent us a CCPA request asking us to delete personal information from your background check—such as criminal history or motor vehicle records—the CCPA would not require us to do so. That is because this information is already covered by the FCRA and DPPA.

We may collect the below types of information when you use our Site or Services.

If you are a Customer, you will need to provide us with some information when you set up your account through the Site. Alternatively, a Customer will need to provide us with personal information if you are working with one of our account representatives to set up an account. As part of that process, the Customer must create unique usernames and passwords and supply contact and business information, such as your name and place of employment.

If you are a Candidate, the Customer might send you an email invite to what we call our “apply flow.” There, we collect certain personal information about you as part of the background check process. This information might include your name, date of birth, driver’s license number, and social security number. We might also collect information about you if you complete one of our webforms, seek assistance through our chatbot, or call us for candidate support. Please read Section 1.3 if you would like more information about how we use chatbots on the Site.

If you are a Site Visitor, you might choose to provide us with personal information when, for example, you sign up for our email newsletter, SMS programs, webinars, or demos. Such personal information might include your email address, phone number, and name.

When you call Checkr, we might monitor and record your call with one of our agents for quality assurance and compliance purposes. For example, we might review a recording of your call with one of our live or AI agents to ensure your questions were answered or for training new agents.

When you purchase a product from us, we collect payment and identity verification information, including your name, email address, physical address, payment method, card details, and billing address. We also collect information about the transactions you engage in with us, such as your purchase history.

We collect the information you provide when you contact us directly or provide feedback or comment about our Services. For example, if you are interested in our Services, we collect information you enter into a webform to schedule a demo or into a chatbot to get information about our Services. Please read Section 1.3 if you would like more information about how we use chatbots on the Site.

Like many websites, we use cookies, pixel tags, and similar technologies to collect personal information. You can learn about our use of cookies, pixels, and similar technologies by reading our Cookie Policy.

As part of our Services to Customers, we may collect information from sources outside Checkr, such as the following:

To inform Customers and others of Services that might interest them, we might collect personal information from the following third parties:

We might create information, such as client IDs that correspond to a particular Customer. We also might derive or infer information about you, such as whether traffic from a particular device or location likely poses a security threat to our systems.

How we use information depends on the kind of relationship you have with us, the Services you’re receiving, your activities on the Site, and our legal obligations. With that in mind, we use personal information for the below purposes:

We will not share your personal information with anyone outside Checkr except in the following circumstances:

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as permitted or required by law or contracts we have with other parties. Once the retention period expires, we securely delete, deidentify, aggregate, or anonymize your personal information. If we deidentify personal information, we will keep it deidentified and not try to reidentify it unless permitted or required to do so under applicable law.

What rights you have regarding your personal information depends on where you live and how you interact with us. To learn more about when these rights might not apply, please read Section 1.4. If you live in certain parts of the United States, these rights can include the following:

Certain states, such as Colorado and Oregon, give their residents the right to opt out of profiling in furtherance of automated decisions that produce legal or similarly significant effects, such as decisions concerning housing and employment. Checkr does not engage in this type of profiling. Therefore, these state laws do not require Checkr to offer the right to opt out of such profiling.

For personal information not exempt from state comprehensive privacy laws, Checkr does not sell such personal information in exchange for money. Rather, we make certain personal information available to third parties for the commercial purpose of supporting our advertising and marketing activities to current and prospective customers. That said, under certain state comprehensive privacy laws, some of these disclosures might be considered “sales” or use of personal information for “targeted advertising.”

To the extent Checkr may engage in such selling or using of personal information for targeted advertising, Checkr would disclose limited information such as IP address, cookie IDs, and referral URLs to social media platforms or similar third parties. If you are a California resident, you can learn more about this processing activity by reading Section 7.

If you are a Candidate applying to a position from one of our Customers, you may receive an invitation to complete your Checkr background check. If you accept that invitation, you will be taken to a Checkr-hosted flow, where you will be asked to input certain personal information into designated fields, such as those requesting your name and date of birth. Checkr will then use the personal information you entered to complete your background check and provide its services to its Customers. Checkr does not sell or share this personal information for cross-context behavior advertising or targeted advertising by social media platforms and similar third parties.

If you do not want us to sell or share personal information about you, you can learn how to make applicable choices by clicking the “Do Not Sell or Share My Personal Information” link located in the footer of our Site. Additionally, where required by state law or regulation, Checkr treats Global Privacy Control (GPC) signals sent from your browsers as an opt-out request for selling and sharing or targeted advertising, as those terms are described in applicable state law. You can find out more about GPC signals and how we handle them in Section 11.2.

If you live in the EU, EEA, UK, Canada, or certain other countries, you might have additional rights concerning your personal information. For those in the EU, EEA, and UK, read our GDPR Privacy Policy to learn more about those rights. For those in Canada, read our Canadian Privacy Policy to learn more about our processing activities.

To the extent required by applicable law, Checkr will help you exercise the above rights for free. To contact us about these rights, we recommend that you submit your request through our support portal. Alternatively, you can submit your request by email at hello@checkr.com.

If you make a request under state privacy laws, we might need to take additional steps to verify your identity. If you would like an authorized agent to make a privacy rights request on your behalf, we may ask for written, signed permission that the agent has been authorized to act on your behalf. Once the written authorization is provided, we will review your request and respond in accordance with applicable law. If we refuse to take action regarding your request, you may appeal our decision by emailing us at hello@checkr.com.

If you are a California resident, here is additional information about our processing of personal information. We intend that this Section 7 serves as the notice at collection required by the CCPA.

We may collect (and may have collected in the last 12 months before this Policy was last updated) the following categories of personal information:

We describe why we collect and use personal information in Section 3 of this Policy.

We may disclose (and may have disclosed in the last 12 months before this Policy was last updated) the following categories of personal information to our service providers or contractors for a business purpose:

We describe to what extent we might be engaging in the "selling" or "sharing" of personal information for "cross-context behavioral advertising" (as those terms are defined in the CCPA) in Section 6 of this Policy. If we are engaged in such selling or sharing of personal information, here are the categories of personal information that might have been sold or shared, the recipients of that information, and our purpose for selling or sharing that information in the last 12 months before this Policy was last updated.

We describe how you can opt out of the selling and sharing of personal information for cross-context behavioral advertising in Section 6 of this Policy. There, we also describe how we treat GPC signals sent from your browser. If you are a Candidate, Checkr does not sell or share personal information collected to complete your background check for cross-context behavior advertising involving social media platforms and similar third parties.

We describe how we retain personal information in Section 5 of this Policy. Briefly stated here, we retain personal information as long as necessary to fulfill the purpose for which it was collected and as permitted or required by applicable law and contracts to which we are a party.

If we use or disclose sensitive personal information under the CCPA, we limit our use or disclosure of that information to only certain purposes designated in the CCPA, such as providing a requested Service. We therefore do not need to offer the right to limit the use and disclosure of that information beyond those designated purposes.

Like many websites, we use Google Analytics to help us analyze how Site Visitors use the Site. For instance, Google Analytics helps us understand which pages of the Site people viewed and what features on those pages received engagement. You can read Google’s Privacy & Terms to learn more about how Google Analytics processes personal information.

Checkr has adopted physical, technological, and administrative safeguards to help protect the security and privacy of the information we have about you. Such safeguards include encryption, multi-factor authentication, and other proactive security measures to help protect your information against unauthorized access and disclosure. That said, no online communication or electronic storage method is completely secure. We therefore cannot guarantee the security of any information that you submit to the Site through the Internet or that we electronically store.

As a global company, Checkr performs Services for Customers and Candidates all over the world. To make that possible, Checkr may process your personal information in countries outside your own or transfer it to those countries.

If you live in the UK, EU, EEA, or Switzerland, read our GDPR Privacy Policy to learn more about how and why Checkr transfers your personal information outside your home country. Relatedly, ready our Data Privacy Framework Notice to learn more about our commitment to the Data Privacy Framework Principles and why that matters for certain transfers.

If you live in Canada, read our Canadian Privacy Policy for information about how we collect, use, and disclose your personal information. 

When we act as an investigative consumer reporting agency under the California Investigative Consumer Reporting Agencies Act, we might transfer personal information collected from Candidates outside the United States as follows:

Where regulated by CCPA and other applicable law, we do not direct our Services to or knowingly collect or solicit personal information from children under 16. Consequently, Checkr does not have actual knowledge that it sells or shares such children's personal information. If you are a child under the age of 16, please do not share any of your personal information with us.

Your browser settings may allow you to send a DNT signal to websites you visit. A DNT signal is a preference you can select in some browsers to direct websites not to track you. Because the Internet industry has not adopted a DNT standard, the Site does not respond to DNT signals from your browser.

Similar to DNT signals, your browser settings may allow you to send a GPC signal to websites when you are visiting them. This indicates to those websites that you want to opt out of any targeted advertising or cross-context behavioral advertising, as those terms are defined in state law and regulation. Accordingly, where required by state law, Checkr treats GPC signals as an opt-out request for targeted advertising and cross-context behavioral advertising.

To download and use a browser supporting the GPC browser signal, visit Global Privacy Control. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

Checkr may change this Policy at any time. We will post any changes on this webpage and update the “Last Updated” date at the beginning of this Policy to reflect the date of those changes. We recommend that you review this webpage periodically to stay informed of any changes. If we make material changes to this Policy that expand our rights to use or share your personal information, we will provide a prominent notice of such changes and the effective date of the changes before making them. For example, we might include a notice on the Site or email you about the material change.